Truss Rental: Terms and Conditions

1. Prices
All of our prices include shipping to and from the show venue, set up and dismantle unless otherwise noted. Payment is due at time of order. Unpaid quotes will not be shipped or set up.

2. Locations:
We cover the entirety of the contiguous United States.  Certain locations may require additional fees.

3. Time Required/Rush Charges:
The time required to complete your project is 30 days from start date, which is determined by receipt of your signed quote and payment. Orders received with less than 30 days until set up are subject to a 20% RUSH FEE. Less than 7 days from set up is subject to a 30% RUSH FEE.

4. Payment/Refunds/Cancellations:
The majority of cost of any project is represented in labor and shipping. Therefore, payment in full is required to initiate your order. Once the order ships, payment is non-refundable.
Cancellations: Any order cancelled within 30 days of the start of the show will be considered fulfilled and ineligible for any refund.  Prior to the 30 days, once the order ships, payment is non-refundable and orders cancelled before the booth ships are subject to labor charges and costs associated with initiating your order.  Camelback Displays requires a credit card on file for all orders.

5. Show Management Notification
The exhibitor must notify SHOW MANAGEMENT (through the ” Exhibitor Appointed Contractor Form” or ” Non-Official Contractor Form” found in the show manual) that Camelback Displays has been chosen as the INSTALATION AND DISMANTLE CONTRACTOR. This notification is usually required 30 days in advance of the set up dates (please check your manual as some shows require more time). If SHOW MANAGEMENT hasn’t been notified in advance, the exhibitor should call and notify SHOW MANAGEMENT that the deadline was missed and request that we perform the Install and Dismantle of their display.

6. Design Graphics and Artwork
We accept .tif, .psd, .ai, and jpg. Provide native or layered files with resources linked, whenever possible. Please make sure to convert fonts to outline, and if providing native ai, LINK any raster images so we can check resolution. Raster images should be kept between 100-200 dpi original resource at print size. All graphics sizes provided are cut sizes. Arts don’t need bleeds but keep your logos and critical text at at least 3/4″ from all the edges. Please include your company name in the title on your files.

7. Damages:
Client is responsible for any damages to rental units that occur after display has been installed and prior to being dismantle.