Truss Rental: FAQ
- When is set up?
We will try to set up on the 1st. day of load in but due to various factors, that always isn’t possible. While it is our mission to have you set up and ready to go as soon as possible, we can only guarantee that it will be set up 12 hours before show starts.
- How will you crew get into the show?
You must file an ” Exhibitor Appointed Contractor” (EAC) form with the show (Sometimes called ” Non-Official contractor” form). This form tells the show that you are designating us as your install/dismantle contractor. Once you send a copy of the completed EAC form to the show and to us, we can apply for a Certificate of Insurance which the show will require from us. This process can take 7-10 days and must be done before the show deadlines.
- Do you ship to the show’s advanced warehouse or direct to show?
This is determined on a show to show basis and also depends on when the booth is ordered. It is our preference to ship to the advanced warehouse whenever possible but it is not always possible.
- Are lights included with the booth?
Yes, but in many cases, our technicians cannot install the lights. Electrical labor is not included in the quote and must be ordere separately.
- When do you need graphics files?
We will need files at a minimum of 10 working days before the show. After that, there may be rush charges and we cannot guarantee delivery.
- What is the lead time for ordering the booth?
We need the order 30 days before show start. After that, a 20% rush charge will apply. With less than 7 days until show start, if we have availability, there is a 30% rush charge.
- Will you install my graphics from my previous booth from another manyfacturer?
No, we can only install graphics made for our systems. Our system is proprietary and only our graphics are made to spec for our booths.
- What happens to my graphics after the show? Do I own them? Can you store them for me?
Yes, you own the graphics and we would be happy to store them for you. Just let your representative know that you would like them kept. Otherwise, provide your rep with your shipping account info (UPS/FED EX) and we can have them shipped back to you after the show.
- Can you customize the kits your have offered?
Yes, we can customize. The kits as shown on the site are at a discounted rate. We can customize but there is an up charge.