The ultimate single-line queuing solution. QtracCF optimizes customer throughput and increases service efficiency by streamlining the way agents hail customers. With a simple button-push on Qtrac’s wireless remote, agents instantly alert the next waiting customer and effortlessly guide them to an open service position using both audio and visuals from the LCD display. Additionally, multiple QtracCF systems can be configured to work together, allowing agents to use their remote to call customers from other service queues.
Qtrac’s wireless communication enables fast and easy installation – just plug it in and turn it on! Its self-contained architecture works independently from other networks, keeping proprietary information safe and secure.
Powerful media capabilities enhance ROI and drive impulse sales at check-out. Simply swap out a USB media stick to instantly update media messaging. Between-queue messaging, in conjunction with a NeXtrac in-line merchandising solution can increase impulse sales at check-out by as much as 400% as well as dramatically decrease perceived wait times up to 40%. A QtracCF electronic queuing solution pays for itself in a very short time
- Increases Customer Satisfaction.
- Eliminates agent “down time” due to inefficient queuing processes.
- Decreases average wait time by optimizing customer throughput.
- Works independently from your other networks, keeping proprietary information safe and secure.
- Increases impulse purchases.
- Promotional stills or video can play between queuing prompts to keep customers engaged.
- Up to 6 different interrupt modes allow media to play full-screen, split screen, or picture in picture.
- Use the Qtrac LCD display or connect your own monitor.
- Choose Qtrac’s per-installed alerts, voices, and images, or create your own.
- View your configured set-up in real time before going live.
- Wireless technology makes it easy to add or move station remotes – up to 99.
- Wirelessly control numerous peripheral devices such as station lights or security doors.
- Control up to 3 different queues from a single remote with a simple push of a button.