Businesses that use a multi-line queuing approach now have an electronic queuing solution that fits the way they do business. Qtrac CF Multi-line optimizes customer throughput and increases service efficiency by streamlining the way agents hail customers. With a simple button-push on Qtrac’s wireless remote, agents instantly alert the next waiting customer and effortlessly guide them to an open service position using audio and visuals from the LCD display.
Qtrac CF Multi-line automatically rotates through the lines, pulling customers in a fair and distributed manner. And since multiple open positions can be seen on screen at any given time, customers experience less confusion and frustration and know exactly where to go. Front-end Supervisors can even control line access during slow-traffic or high-traffic periods by opening and closing lines with a master wireless remote
Qtrac’s wireless communication enables fast and easy installation – just plug it in and turn it on! Its self-contained architecture works independently from other networks, keeping proprietary information safe and secure.
- Increases Customer Satisfaction.
- Eliminates agent “down time” due to inefficient queuing processes.
- Decreases average wait time by optimizing customer throughput.
- Works independently from your other networks, keeping proprietary information safe and secure.
- Supports multi-line environments without the need of a physical attendant.
- Automatically rotates through each line, in turn, to pull customers in a fair and distributed manner.
- Displays multiple open positions at any given, dramatically reducing customer confusion and frustration.
- Optional media capability ensures advertising and promotional opportunities.
- Choose Qtrac’s per-installed alerts, voices, and images, or create your own.
- Wireless technology makes it easy to add or move station remotes – up to 99.
- Wirelessly control numerous peripheral devices such as station lights or security doors.
- Open and close lines from a single master remote with a simple push of a button.