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QTrac® VR – Virtual Queuing

Home>Crowd Control>QTrac® VR – Virtual Queuing
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All Qtrac Systems are custom quoted. Please call for a quote: 1-877-268-7469

QtracVR Call Forward System:
Increase service efficiency and customer satisfaction with the latest technology in queuing systems. Qtrac VR will enhance your customer’s experience by reducing perceived and actual wait times through increased service efficiency and effective digital signage. Virtual queuing is effective at dispersing waiting crowds and creating a pleasant environment. It frees customers to shop while they wait, increasing impulse purchases and decreasing perceived wait times. And it allows you to communicate directly with customers via the ticket, the LCD display, and text messaging.

Customers are called to the service window via LCD displays placed around the queuing area.

qtracVR_step1Customers register at a kiosk for their desired service and receive a ticket that specifies their unique call number, the service for which they registered, and the estimated wait time.

While waiting for service, customers can relax, browse, or shop, helping to reduce perceived wait times and increasing overall satisfaction.

Between queuing messages, or at all times if split screen mode is activated, the Qtrac monitor can display promotional stills or advertising videos.

Customers are called to service when the Service Agent clicks the service button on his screen. Agents can access the screen directly from
their PC.

VR FEATURES

qtracVR_KioskTake Control of Your Queues

  • Easy and simple to use, yet versatile enough for any environment.
  • Eliminates the need for lines, enhancing the customer experience.
  • An excellent value – comes standard with advanced features that cost thousands more on other systems.
  • Adds value with promotion or advertising by displaying Media Content between queuing messages.
  • Works within your existing Server/Network infrastructure or as a stand-alone network.
  • Controls an unlimited number of Services/Queues.
  • Add an unlimited number of Service/Station Agents.
  • Wireless touchpad remotes free station agents from their pc’s.
  • Set up and control multiple stores, sectors, and regions.
  • Fully scalable from a single site to multiple sites.
  • Call by priority feature allows escalation of service.
  • Optional sms capability for hailing customers by text message.
  • Fully customizable registration screens capture customer information.
  • Optional kiosk graphics reinforce brand and identify registration point.
  • Fully customizable tickets offer promotional and branding opportunities.
  • Customizable LCD display screen for media and messaging can also display queued customers and expected wait times.
  • Included Media Suite allows easy access for uploading and scheduling media – locally or from a central location anywhere on your network.
  • Robust Reporting Suite provides real-time statistics.

VR TECH SPECS

Existing Server/Network Configuration

firstsystemQTracVR® software is installed on your server and connected to an existing network.

One or more registration kiosks are in placed at convenient locations to  dispense tickets. The Kiosks are connected to your network.

Existing or new queuing monitors are placed around the dispersed queue area and connected to the network.

Service Station Agents access QtracVR® through their existing network connected. PC’s using a standard browser window such as Internet Explorer.

Administrators access reports or upload/schedule media through any  network-connected PC using a standard browser window such as Internet Explorer.

QtracVR Application:
QtracVR™ utilizes Microsoft Windows
Server platform to execute the web applications and Microsoft SQL Server as a database engine.

Languages used in application development:
C#
Javascript
Transact SQL

Required Software: .NET Framework: Microsoft .NET framework
3.5 SP1 (included with installation)
Database server: Microsoft SQL Server
2008 Express SP1 (included with installation)
Windows Installer 4.5 (included with installation)
PowerShell 1.0 (included with installation)
Silverlight 3.0 (included with installation)

QtracVR Server:
Processor: 1.4 GHz 32- or 64-bit processor (Intel Titanium 2 is required for Titanium-Based Systems)
Memory: 2 GB

Supported Operating Systems:
Windows Server 2003 R2
Windows Server 2008 R2 Standard
Web Server: IIS 6 or 7 with enabled ASP.NET feature.

Stand-Alone Wireless Server/Network Configuration

secondsystemA QtracVR® server is installed and connected to a wireless router creating a stand-alone wireless network.

One or more registration kiosks are placed at convenient locations to  dispense tickets. The kiosks are wirelessly connected to the server/router, which can reside within the kiosk housing.

Existing or new Queuing Monitors are placed around the dispersed queue  area and are physically connected to the QtracVR® server.

Service Station Agents access QtracVR® through our wireless touchscreen remote.

Administrators access reports or upload/schedule media through a PC via the local network or the internet (optional) using a standard browser  window such as Internet Explorer.

QtracVR Display PC:
The hardware requirements for the PC dedicated to a QtracVR Display depend on the type of media playing on the display and the operating system.

Minimum Requirements:
Processor: 1.6 GHz
Memory: 1 GB
Operating System: Windows XP, Windows Vista
(requires 128 MB graphics card), or Windows 7
(64-bit version requires 2 GB RAM)

To play a 1080p HD video:
Processor: 1.8 GHz Intel Core Duo or 1.5 GHz
AMD Dual Core Athlon
Memory: 2 GB
Operating system: Windows XP (requires 64 MB
graphics card), Windows Vista (requires 128 MB
graphics card), or Windows 7

QtracVR Station PC’s:
Processor: 1.6 GHz
Memory: 1 GB
Operating System: Windows XP, Windows Vista (requires 128 MB graphics card), or Windows 7
(64-bit version requires 2 GB RAM)

OR…

Our wireless touchscreen remote. This device works with QtracVR through a Wireless-G VPN Router with Range Booster connected to the QtracVR server.

Camelback Displays offers you a complete systems with components, station lights, controllers, LCD displays, and mounting options. In addition, we take care of our customers by offering configuration services, installation services, and service contracts. Give us a call, we can assist you in all your QTrac needs; 1-877-268-7469.

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