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QTrac® Electronic Queuing System

All Qtrac Systems are custom quoted. Please call for a quote: 1-877-268-7469

SingleLine1QtracCF Call Forward System:

The ultimate single-line queuing solution. QtracCF optimizes customer throughput and increases service efficiency by streamlining the way agents hail customers. With a simple button-push on Qtrac’s wireless remote, agents instantly alert the next waiting customer and effortlessly guide them to an open service position using both audio and visuals from the LCD display. Additionally, multiple QtracCF systems can be configured to work together, allowing agents to use their remote to call customers from other service queues.

Qtrac’s wireless communication enables fast and easy installation – just plug it in and turn it on! Its self-contained architecture works independently from other networks, keeping proprietary information safe and secure.

Powerful media capabilities enhance ROI and drive impulse sales at check-out. Simply swap out a USB media stick to instantly update media messaging. Between-queue messaging, in conjunction with a NeXtrac in-line merchandising solution can increase impulse sales at check-out by as much as 400% as well as dramatically decrease perceived wait times up to 40%. A QtracCF electronic queuing solution pays for itself in a very short time.

CF Features

Benefits:

  • Increases Customer Satisfaction.
  • Eliminates agent “down time” due to inefficient queuing processes.
  • Decreases average wait time by optimizing customer throughput.
  • Works independently from your other networks, keeping proprietary information safe and secure.
  • Increases impulse purchases.

Features:

  • Promotional stills or video can play between queuing prompts to keep customers engaged.
  • Up to 6 different interrupt modes allow media to play full-screen, split screen, or picture in picture.
  • Use the Qtrac LCD display or connect your own monitor.
  • Choose Qtrac’s pre-installed alerts, voices, and images, or create your own.
  • View your configured set-up in real time before going live.
  • Wireless technology makes it easy to add or move station remotes – up to 99.
  • Wirelessly control numerous peripheral devices such as station lights or security doors.
  • Control up to 3 different queues from a single remote with a simple push of a butt

CF Tech Specs

CPU Specifications:
Processor: Via Eden C7 (1.6 GHz)
Memory: 1 Gb
Flash: 1 Gb
USB Ports: 4
Graphics: HD video processor
Video: Chrome9 HCM Dx9 3D Engine
Sound Card: Integrated
Operating System: WES
Monitor size: 22″ standard, other sizes available
Video resolution: 1680×1050
Power: 110V (US) or 220V (EU)     Qdrive Specifications:
Power: USB
Flash Drive: 4 Gb
Frequency: 908.42 MHz (US) or 868.42 MHz (EU)

Remote Control Specifications:
Range: 30 ft indoors and 100 ft outdoors
Frequency: 908.42 MHz (US) or 868.42 MHz (EU)
Power: AC adapter – 110V (US) / 220V (EU) or 4 AA batteries
Queue control capacity: 3

MultiLine1QtracCF Multi-Line Call Forward System:

Businesses that use a multi-line queuing approach now have an electronic queuing solution that fits the way they do business. Qtrac CF Multi-line optimizes customer throughput and increases service efficiency by streamlining the way agents hail customers. With a simple button-push on Qtrac’s wireless remote, agents instantly alert the next waiting customer and effortlessly guide them to an open service position using audio and visuals from the LCD display.

Qtrac CF Multi-line automatically rotates through the lines, pulling customers in a fair and distributed manner. And since multiple open positions can be seen on screen at any given time, customers experience less confusion and frustration and know exactly where to go. Front-end Supervisors can even control line access during slow-traffic or high-traffic periods by opening and closing lines with a master wireless remote.

Qtrac’s wireless communication enables fast and easy installation – just plug it in and turn it on! Its self-contained architecture works independently from other networks, keeping proprietary information safe and secure.

CF Features

Benefits:

  • Eliminates agent “down time” due to inefficient queuing processes.
  • Decreases average wait time by optimizing customer throughput.
  • Works independently from your other networks, keeping proprietary information safe and secure.
  • Supports multi-line environments without the need of a physical attendant.

Features:

  • Automatically rotates through each line, in turn, to pull customers in a fair and distributed manner.
  • Displays multiple open positions at any given, dramatically reducing customer confusion and frustration.
  • Optional media capability ensures advertising and promotional opportunities.
  • Choose Qtrac’s pre-installed alerts, voices, and images, or create your own.
  • Wireless technology makes it easy to add or move station remotes – up to 99.
  • Wirelessly control numerous periphial devices such as station lights or security doors.
  • Open and close lines from a single master remote with a simple push of a button.

CF Tech Specs

CPU Specifications:
Processor: Via Eden C7 (1.6 GHz)
Memory: 1 Gb
Flash: 1 Gb
USB Ports: 4
Graphics: HD video processor
Video: Chrome9 HCM Dx9 3D Engine
Sound Card: Integrated
Operating System: WES
Monitor size: 22″ standard, other sizes available
Video resolution: 1680×1050
Power: 110V (US) or 220V (EU)     Qdrive Specifications:
Power: USB
Flash Drive: 4 Gb
Frequency: 908.42 MHz (US) or 868.42 MHz (EU)

Remote Control Specifications:
Range: 30 ft indoors and 100 ft outdoors
Frequency: 908.42 MHz (US) or 868.42 MHz (EU)
Power: AC adapter – 110V (US) / 220V (EU) or 4 AA batteries
Queue control capacity: 3

ACCESSORIES

CONDUCTOR REMOTE:
Control every station, such as self-service kiosks, from a single touchpad.

MEDIA REMOTE:
Change pre-installed media with the push of a button.

USB MEDIA STICK:
Instantly change media simply by plugging in a new USB Media Stick.

UPGRADED MONITOR:
Choose from 22″, 32″, or 40″ LCD Media Displays.

Camelback Displays offers you a complete systems with components, station lights, controllers, LCD displays, and mounting options. In addition, we take care of our customers by offering configuration services, installation services, and service contracts. Give us a call, we can assist you in all your QTrac needs; 1-877-268-746.